Complaints Handling
Our complaints handling process aims to have all complaints acknowledged & resolved
quickly. We monitor and seek to improve our performance regarding client satisfaction
at regular internal reviews by the extended Leadership Team.
What happens when you make a complaint?
If you are not happy with some part of our services to you, you should first discuss
this issue with our representative. If he/she is unable to resolve your complaint,
it will be assigned to a dedicated team including a 'resolution owner' this
person will be your contact regarding the complaint until it is resolved. Situation
where you cannot reach our representative, you can now register your feedback /issues
directly to us. Register Feedback/Complaint within a week of making a complaint,
you will be contacted by the resolution owner to establish criteria under which
you will consider the issue resolved and a timeframe for implementing the resolution.
