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We constantly monitor client satisfaction levels & respond quickly and effectively to client concerns

Complaints Handling
 
Our complaints handling process aims to have all complaints acknowledged & resolved quickly. We monitor and seek to improve our performance regarding client satisfaction at regular internal reviews by the extended Leadership Team.

What happens when you make a complaint?

If you are not happy with some part of our services to you, you should first discuss this issue with our representative. If he/she is unable to resolve your complaint, it will be assigned to a dedicated team including a 'resolution owner' this person will be your contact regarding the complaint until it is resolved. Situation where you cannot reach our representative, you can now register your feedback /issues directly to us. Register Feedback/Complaint within a week of making a complaint, you will be contacted by the resolution owner to establish criteria under which you will consider the issue resolved and a timeframe for implementing the resolution.